Call center Solution

Truemark Consultants also offering consultancy services with regard to tailor-made voice communication solutions to the small and medium scale business organisations in the UK. Technology is evolving on a day to day basis, especially in the communication sector and it is making the communication even better, cost effective and business oriented. Advanced features like call recording, call monitoring, call reporting and hunt groups which were affordable only to the corporate companies earlier are within the reach of SMEs with a minimum cost. This is where our focus is. We mainly provide consultancy with VOIP technology which is the back bone of unified communication. It is estimated that by year 2025, 70% of the voice communication will be on VOIP.

We could help more than 100 SME’s to reduce the communication cost by half, at the same time they could get more advanced, feature oriented and business tailored communication networks.

VOIP( VOICE OVER INTERNET PROTOCOL) TECHNOLOGY

One of the main features of VOIP is that the whole office communication can be integrated irrespective of the geographic location. Call, Chat, Fax, SMS and E-Mail can be Integrated in the IP PBX system with accessibility from anywhere in the world. You can extend your phone system to any office anywhere in the country or even the whole world. All your office needs is an Internet connection. You needn’t limit yourself to a single location either, you can connect as many locations together as you want to your account with no extra charge, enabling work- from- home and even to
virtualise your organization. Using hunt groups, you can deliver your calls to multiple locations at once, ensuring your calls get answered by the correct person. As the VOIP is coupled with more features like IVR, it will change the professional image of the organization as in many cases, the first contact your customer has with your business will be over the telephone.

Few Advanced Business Oriented Features

Call Recording

Call recording is getting more importance nowadays. At any time in the future you will be able to pull out the recorded calls on number basis, agent basis, time basis, branch wise etc.

Call Reporting

Better information leads to better results. With call reporting tools you will have the information to make the right decision at the right time. For example, by analysing the incoming call data, you will be able to know the impact of an advertisement. Going more into that, you can find out the geographic location from where your advertisement has got maximum response.

Hunt Groups

VOIP technology facilitates to set up hunt groups to ring an incoming call on multiple VoIP phones at the same time. VoIP can really add flexibility to this more traditional feature, allowing you to define hunt groups across multiple locations – so anyone in your organisation can answer a call; whether they are working from the office, from home or anywhere else in the world that they have an Internet connection.

If you have any queries with regard to your communication requirements;

Please call us on 02086483274, 07765401501 or

Email:- sabin@truemarkconsultants.com